Member Service Representative
Job Title: Member Service Representative
Reporting to: Branch Manager
Employment Type: Full Time (35 hours per week)
Salary Range: $40,891 - $46,556
Location: In person Port Hope, Ontario
Vacancy Status: This is a vacant position
Position Summary
Provide a limited range of services to members including responding to enquiries, analysing needs and assisting members to utilize the products or services which best meet those needs; cross sell credit union products; process member transactions; process member requests for account updates and closures; and resolve routine problems with member accounts.
Duties & Responsibilities
• Provide prompt, courteous service to members, striving to increase member satisfaction with the level of service provided.
• Provides assistance to members by answering questions and providing quality member service through a limited range of financial services (deposits, withdrawals and transfers).
• Fulfil members’ financial needs: cash/certify cheques, receive bill payments, order cheques, buy/sell foreign cash, process member statements, and travel insurance, assist with RRSP, RRIF, set up term deposits, and accept applications for plastics (member cards and credit cards).
• Perform other tasks as assigned by immediate Supervisor as, and when, required.
Qualifications
• Experience in customer service
• Experience in handling cash
Competencies & Skills
• Maintains confidentiality of sensitive and proprietary information.
• Ability to work as a team member and actively contribute to team successes.
• Ability to work well independently.
• Strong interpersonal and communication skills.
• Ability to troubleshoot and problem solve.
• Flexible and adaptable to change.
Compensation, Benefits & Pension
• Competitive salary range, based on qualifications and experience
• Comprehensive benefits package, including:
• Extended health and dental coverage
• Vision care
• Life insurance
• Employer-sponsored pension plan, with employer contributions
• Paid vacation, statutory holidays, and additional paid time off as outlined in policy
• Support work-life balance
Additional Information
• Canadian work experience is not required
• Artificial intelligence (AI) tools may be used to support administrative screening of applications
To Apply: Submit your resume to careers@ganaraskacu.com
We thank all applicants for their interest, but only those selected for an interview will be contacted.